Privacy Policy

With Heshvan Digital Media (“Heshvan Digital,” “we,” “our,” or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, products, and services. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:
• Personal Information: When you sign up, request services, or contact us, we may collect your name, email, phone number, and payment details.
• Account & Service Data: Information related to your hosting, domains, and design projects.
• Automatically Collected Data: This includes IP addresses, browser type, device information, and cookies for analytics and security purposes.

2. How We Use Your Information

We use your information to:
• Provide and manage our services.
• Process payments and renewals.
• Communicate updates, offers, and important notices.
• Improve website performance and security.
• Comply with legal obligations.

3. Data Retention & Backups

We retain your data as long as necessary to provide our services and comply with legal obligations. Our hosting infrastructure includes automated backups to protect against data loss, but we also encourage clients to maintain their own backups.

4. Sharing of Information

We do not sell, trade, or rent your personal data to third parties. However, we may share information:
• With third-party service providers who help us deliver hosting, domains, and related services.
• When required by law, regulation, or legal process.
• To protect against fraud, abuse, or unauthorized use of our services.

5. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and deliver relevant content. You can control cookies through your browser settings, but disabling them may affect functionality.

6. Security Measures

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any external websites you visit.

8. Children’s Privacy & Illegal Content

We strictly prohibit hosting or distributing content involving child sexual abuse material (CSAM), illegal pornography, or any other unlawful activities. Any account found engaging in such activities will be suspended and reported to the relevant authorities immediately.

9. Your Rights

You have the right to:
• Request access to the personal data we hold about you.
• Request correction or deletion of your personal information.
• Withdraw consent for data collection and processing where applicable.
• Request data portability in a commonly used format.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will notify you of significant changes via email or a notice on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us:
• Via our contact form: REACH US
• Telegram: @heshvandigital
• WhatsApp: +233505154167
• Live Chat: Available on our website